Privacy Policy

1. Introduction

Saditra Soap & Detergent Industrial Trading PLC ("Saditra," "we," "us," or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (www.saditra.com) or interact with our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out a contact or quote request form (name, email, phone, company name, inquiry details)
• Subscribe to our newsletter (email address)
• Create an account or place an order (billing and shipping information)
• Communicate with us via email, phone, or WhatsApp

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Respond to your inquiries and provide customer support
• Process orders and quote requests
• Send transactional communications about your orders
• Send marketing communications (only with your consent)
• Improve our website, products, and services
• Analyze website usage and trends
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Third-party services that assist in website hosting, email delivery, analytics, and payment processing
• Business partners: Shipping and logistics partners necessary to fulfill orders
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies

Our website uses cookies to enhance your experience. We use:

• Essential cookies: Necessary for website functionality
• Analytics cookies: To understand how visitors interact with our site (Google Analytics)
• Marketing cookies: To deliver relevant advertisements (only with consent)

You can manage cookie preferences through your browser settings or our cookie consent banner.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including SSL encryption, access controls, regular security assessments, and secure data storage. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact and quote request data is retained for up to 3 years; newsletter subscriptions until you unsubscribe.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@saditra.com.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

For privacy-related questions or concerns, contact us at:

Saditra Soap & Detergent Industrial Trading PLC
Addis Ababa, Ethiopia
Email: privacy@saditra.com
Phone: +251-11-123-4567